Contact Us






Contact

How Can We Help?


Whether you have questions about a massage chair, need guidance on your sauna setup, or want to discuss your wellness space, we are here to help.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

support@ReviveFlowStudio.com
Replies within 24 hours

Phone

(800) 212-1332 ext. 800

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take to receive my order?

Orders are processed within 1 to 3 business days, and transit time is typically 5 to 8 business days. Total delivery time is 6 to 11 business days from the date you place your order. You will receive a tracking number once your order ships.

Is shipping really free on my order?

We offer free shipping on most orders within the Continental U.S., with no order minimum required. Alaska and Hawaii are excluded from free shipping. Orders ship via USPS, UPS, or FedEx depending on destination and package size, and every shipment includes tracking.

What is your return policy?

We want you to be completely satisfied with your wellness investment. If something does not meet your expectations, please reach out to our team within the return window outlined in our Return Policy page. We will walk you through the process and make it as seamless as possible.

Can I exchange my product for a different model?

Absolutely. If you would like to swap your massage chair, red light therapy panel, cold plunge, or sauna for a different size or model, contact us and we will coordinate the exchange. We recommend reaching out before shipping the item back so we can confirm availability of the model you want.

How do I choose the right product for my space?

Choosing the right massage chair, sauna, cold plunge, or red light panel depends on your available space, intended use, and personal preferences. Our team is happy to help you compare options, review dimensions, and find the best fit for your home or studio. Just send us a message or give us a call.

Do your products require professional installation?

Most of our products are designed for straightforward setup at home. Massage chairs typically require minimal assembly, red light panels can be mounted or placed on a stand, and cold plunges need a flat surface and water connection. Saunas may involve more involved assembly depending on the model. Detailed instructions are included with every order, and our support team can guide you through any questions.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line


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Order Status & Shipping
Product Questions
Returns & Exchanges
Setup & Installation Help
Other
Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Prompt Responses

Every message receives a thoughtful reply within one business day, because your time matters to us.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Personalized Guidance

Our team provides tailored recommendations to help you find the right wellness products for your space.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.

Owned and operated by Revive Flow Studio
3-2600 Kaumualii Highway, Suite 1300 PMB 306, Lihue, HI 96766